Shipping Policy

Warehouse

We make shipping faster and more affordable for you while sending inventory directly from Germany to your Doorstep.

Handling Time

We process packages until carrier pick-up. Although due to high volume peaks Please allow 12-24 hours for processing fulfilment.

Shipping Time

"PLEASE NOTE ALL ORDERS PLACED AFTER 12:00 PM  WILL BE PROCESSED THE FOLLOWING DAY"

We offer FREE and optional Shipping Service's on all  orders, also offering faster options for those with immediate urgencies. Please note that we are shipping based on the shipping method selected by you at checkout. Please note that depending on your Location the approximately shipping day may vary.

Times are:

"WE DO NOT OPERATE ON THE WEEKENDS SO ORDERS PLACED ON THE WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY" 

FREE SHIPPING: (Mo-Fr) 4-9 Days

express shipping: (Mo-Sa) 1-3 Days

Please note that the expected delivery date is provided by the courier, and is subject to change. For any delays or questions on orders, please contact the courier directly as we only can be held liable to send it with your pre-chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please Note that we are using different shipping operators and aren't responsible for problems caused by the carrier. 

We work with multiple carriers to assure that your order is delivered “on time.” current carriers include DHL, FedEx and UPS. Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.  Better Organic Formula is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

Packages on all orders are always packed in an additional box but still might arrive damaged. Please note that all our products are sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition. All orders will be shipped in a BOX. Boxes offer the most protection when shipping any product.

Lost Or Missing Packages

If your tracking information shows that your package was delivered, but you can't find it see the following:

Within 36 hours of expected delivery

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival

If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx, UPS and POSTAL SERVICE  and can not be held liable for packages lost by the carrier. 

In the random case of your package not arriving, please note that you will have to file a claim online by going to the carrier's website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.

After filing a claim it takes 5-10 business days for a response and approval for an insurance claim to be resolved by the carrier. Unfortunately, we can not file a claim due to POSTAL SERVICE, UPS and FedEx regulations.

Once you have the claim confirmation number from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. 

You can visit FedExUPS or DHL to file a claim.

Saturday Delivery commitment times depend on the shipping service you choose: